Model year 2020 · Standard Sport Utility Vehicle 4WD
2020 Mercedes-Benz GLS-Class: recalls, fuel economy and safety ratings
EPA rates the 2020 Mercedes-Benz GLS-Class at 18–21 mpg combined across 2 versions. NHTSA lists 24 safety recalls and 38 owner complaints for this model year.
Recall file dated Oct 27, 2026 · EPA file dated Sep 29, 2026 · updated Oct 27, 2026, 7:34 AM EDT
NHTSA lists this vehicle as AMG GLS63, GLS 450, GLS 580 4MATIC, GLS450.
2020 Mercedes-Benz GLS-Class recalls
NHTSA's recall file lists 24 safety recalls for the 2020 Mercedes-Benz GLS-Class, newest first.
Electrical system: Wiring
NHTSA 24V207000 Reported Mar 15, 2024
- Filed by
- Mercedes-Benz USA, LLC (manufacturer recall no. 2024040002)
- Units affected
- 116,020 (estimate)
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2024 GLE 350, 2020-2024 GLE 450, 2020-2023 GLS 580, GLE 580, 2019-2023 GLS 450, 2021-2023 Maybach GLS 600, AMG GLS 63, 2021-2024 AMG GLE 53, AMG GLE 53 Coupe, and AMG GLE 63 S vehicles. A 48-Volt ground connection under the passenger seat may not be secured properly, resulting in the ground connection overheating.
- Risk
- An overheated ground connection can increase the risk of a fire.
- Remedy
- Dealers will inspect and tighten the 48-Volt ground connection as necessary, free of charge. Owner notification letters were mailed on May 3, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024040002.
Full recall record on nhtsa.gov
Power train: Automatic transmission: Control module: Software
NHTSA 24V118000 Reported Feb 16, 2024
- Filed by
- Mercedes-Benz USA, LLC
- Units affected
- 105,071 (estimate)
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2023 GLE 450 and GLS 450 vehicles. The transmission may not fully downshift in certain conditions, causing the engine to stall.
- Risk
- An engine stall increases the risk of a crash.
- Remedy
- Dealers will update the transmission control unit software, free of charge. Owner notification letters were mailed March 29, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
Full recall record on nhtsa.gov
Visibility: Sun/moon roof assembly
NHTSA 23V733000 Reported Nov 1, 2023
- Filed by
- Mercedes-Benz USA, LLC (manufacturer recall no. 2023110007)
- Units affected
- 8 (estimate)
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLS580 vehicles. Due to a software error, the sunroof may close unexpectedly when the "car wash mode" is activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-operated Window Systems."
- Risk
- A sunroof that closes unexpectedly can increase the risk of injury.
- Remedy
- Dealers will update the sunroof control unit software, free of charge. Owner notification letters were mailed December 15, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023110007.
Full recall record on nhtsa.gov
Visibility: Defroster/defogger/HVAC system
NHTSA 23V177000 Reported Mar 17, 2023
- Filed by
- Mercedes-Benz USA, LLC (manufacturer recall no. 2023030014 & 15)
- Units affected
- 61,450 (estimate)
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLE350, GLE450, GLS450, GLS580, 2021 AMG GLE53, AMG GLE63, Maybach GLS600, AMG GLS63, and 2020 GLE580 vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment.
- Risk
- Water intrusion into the foot wells may cause corrosion and/or short circuits to electrical components, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled and the doors may not unlock, increasing the risk of injury. Also, the engine may not start or may enter a limp-home mode, increasing the risk of a crash.
- Remedy
- Dealers will inspect and reinstall the air conditioner drain hoses, as necessary, free of charge. Owner notification letters were mailed April 28, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of recall numbers 21V-288 and 19V-587. MBUSA's numbers for this recall are 2023030014 and 15.
Full recall record on nhtsa.gov
Seats: Mid/rear assembly
NHTSA 22V732000 Reported Sep 30, 2022
- Filed by
- Mercedes-Benz USA, LLC (manufacturer recall no. 2022100011)
- Units affected
- 59,574 (estimate)
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 AMG GLS63, 2020-2022 GLS450 and GLS580 vehicles. Due to a manufacturing error, the locks on the third-row seatbacks may fail in the event of a crash.
- Risk
- A seat with a seatback lock failure may not properly restrain occupants, increasing the risk of injury during a crash.
- Remedy
- Dealers will inspect and replace the third-row seatback, as necessary, free of charge. Owner notification letters were mailed November 18, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022100011.
Full recall record on nhtsa.gov
Structure: Body
NHTSA 22V680000 Reported Sep 12, 2022
- Filed by
- Mercedes-Benz USA, LLC (manufacturer recall no. 2022090010)
- Units affected
- 161,000 (estimate)
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2022 GLE350, GLE450, GLS450, 2021-2022 AMG GLE53, 2020-2021 GLE580, GLS580, and 2021 GLE400e, AMG GLS63, AMG GLE63 S, and Maybach GLS600 vehicles. Due to a manufacturing error, the rear door window trim bars may detach.
- Risk
- Detached trim bars may cause a road hazard and increase the risk of a crash or injury.
- Remedy
- Dealers will inspect and secure the rear window trim bars, as necessary, free of charge. Owner notification letters were mailed November 1, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022090010.
Full recall record on nhtsa.gov
Air bags: Frontal
NHTSA 22V466000 Reported Jul 1, 2022
- Filed by
- Mercedes-Benz USA, LLC (manufacturer recall no. 2022070006)
- Units affected
- 81 (estimate)
- Problem
- Mercedes-Benz, LLC (MBUSA) is recalling certain 2020 Mercedes-Benz GLS 450 and GLS 580 vehicles. The front air bag wiring harness may be routed incorrectly, which can cause the air bag not to deploy properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
- Risk
- An air bag that does not deploy properly can increase the risk of injury in the event of a crash.
- Remedy
- Dealers will correct the wiring harness routing, free of charge. Owners notification letters were mailed August 22, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022070006.
Full recall record on nhtsa.gov
Electrical system: Software and 1 more component
NHTSA 22V365000 Reported May 20, 2022
- Filed by
- Mercedes-Benz USA, LLC (manufacturer recall no. See Recall Schedule)
- Components
- Electrical system: Software; Communication: Auto crash notification
- Units affected
- 242,722 (estimate)
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
- Risk
- A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
- Remedy
- The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Full recall record on nhtsa.gov
Electrical system: Wiring: Interior/under dash
NHTSA 22V231000 Reported Apr 8, 2022
- Filed by
- Mercedes-Benz USA, LLC (manufacturer recall no. 2022040017)
- Units affected
- 21,306 (estimate)
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2022 GLE450, GLS450, 2021-2022 AMG GLE53, 2020-2021 GLE580, GLS580, 2021 AMG GLE63, Maybach GLS600 and AMG GLS63 vehicles. A ground cable bolt for the 48V ground connection under the front passenger seat may not be secured properly, which can cause the electrical cable to overheat.
- Risk
- An overheated electrical cable can increase the risk of a fire.
- Remedy
- Dealers will inspect and tighten the ground cable bolt, as necessary, free of charge. Owner notification letters were mailed July 8, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022040017.
Full recall record on nhtsa.gov
Back over prevention: Display function
NHTSA 22V232000 Reported Apr 8, 2022
- Filed by
- Mercedes-Benz USA, LLC (manufacturer recall no. 2022060007)
- Units affected
- 126,443 (estimate)
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2021 CLA-Class, GLE/GLS-Class, A-Class, C-Class, E-Class, E-Class Coupe/Convertible, GLA/GLB-Class, GLC-Class, and CLS-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Risk
- An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
- Remedy
- Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 15, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022060007.
Full recall record on nhtsa.gov
Fuel system, gasoline: Fuel injection system: Fuel rail and 1 more component
NHTSA 21V961000 Reported Dec 13, 2021
- Filed by
- Mercedes-Benz USA, LLC (manufacturer recall no. 2022030003)
- Components
- Fuel system, gasoline: Fuel injection system: Fuel rail; Fuel system, gasoline: Fuel injection system: Injectors
- Units affected
- 139 (estimate)
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 AMG G63, C300, E300, G550, AMG GT63, AMG GT53, 2019-2020 A220, GLA250, GLC300, 2016 C300, 2020 AMG A35, AMG C43, AMG C63, CLA250, E350, E450, GLB250, GLE450, GLS450, GLS580, S560, and SL550 vehicles equipped with a gasoline engine. During the manufacturing process, particles may have been trapped between the fuel rail and injectors, which can cause a fuel leak.
- Risk
- A fuel leak in the presence of an ignition source, such as hot engine or exhaust components, can increase the risk of a fire.
- Remedy
- Dealers will replace the fuel rail and fuel injectors, free of charge. Owner notification letters were mailed April 22, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for the recall is 2022030003.
Full recall record on nhtsa.gov
Seats
NHTSA 21V818000 Reported Oct 18, 2021
- Filed by
- Mercedes-Benz USA, LLC (manufacturer recall no. 2021110010)
- Units affected
- 27 (estimate)
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLS450, GLS580, GLE350, GLE450, AMG C63, and 2021 AMG GLE53 vehicles. The seats may have been assembled incorrectly.
- Risk
- Incorrectly assembled seats may not properly restrain an occupant during a crash, increasing the risk of injury.
- Remedy
- Dealers will inspect and repair the seats, as necessary, free of charge. Owner notification letters are expected to be mailed December 8, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021110010.
Full recall record on nhtsa.gov
Air bags: Air bag/restraint control module and 1 more component
NHTSA 21V771000 Reported Oct 1, 2021
- Filed by
- Mercedes-Benz USA, LLC (manufacturer recall no. 2021100001)
- Components
- Air bags: Air bag/restraint control module; Air bags: Frontal
- Units affected
- 3 (estimate)
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLS 580 vehicles. The air bag control unit software may be programmed incorrectly, which can cause the driver's air bag to deploy improperly.
- Risk
- An air bag that does not deploy properly during a crash can increase the risk of injury.
- Remedy
- Dealers will replace the air bag control unit, free of charge. Owner notification letters were mailed on October 29, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Full recall record on nhtsa.gov
Back over prevention: Sensing system: Camera and 1 more component
NHTSA 21V354000 Reported May 14, 2021
- Filed by
- Mercedes-Benz USA, LLC (manufacturer recall no. 2021050012)
- Components
- Back over prevention: Sensing system: Camera; Electrical system: Software
- Units affected
- 343,191 (estimate)
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- Risk
- A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
- Remedy
- The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
Full recall record on nhtsa.gov
Equipment: Appliance: Air conditioner
NHTSA 21V288000 Reported Apr 23, 2021
- Filed by
- Mercedes-Benz USA, LLC (manufacturer recall no. 2021040024)
- Units affected
- 6,331 (estimate)
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 AMG GLE 53, 2020 GLE350, GLE450, GLE580, GLS450, and GLS580 vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment.
- Risk
- Water intrusion into the driver and passenger side foot wells may cause corrosion and/or short circuits to electrical components, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled and the doors may not unlock, increasing the risk of injury. Also, the engine may not start or may enter a limp-home mode, increasing the risk of a crash.
- Remedy
- Dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. Owner notification letters were mailed June 4, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021040024.
Full recall record on nhtsa.gov
Electronic stability control (ESC): Control module: Software
NHTSA 21V071000 Reported Feb 12, 2021
- Filed by
- Mercedes-Benz USA, LLC (manufacturer recall no. 2021030004)
- Units affected
- 41,838 (estimate)
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLE450, GLE350, and 2020 GLS450, GLE580, GLS580 vehicles. During certain evasive driving maneuvers, the Electronic Stability Program (ESP) software may apply torque to one of the front wheels, pulling the vehicle to one side. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."
- Risk
- If the vehicle unexpectedly pulls to one side during an evasive maneuver, it can increase the risk of a crash.
- Remedy
- MBUSA will notify owners, and dealers will update the ESP software, free of charge. The recall began March 31, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030004.
Full recall record on nhtsa.gov
Structure: Interior panels: Dashboard
NHTSA 21V057000 Reported Feb 5, 2021
- Filed by
- Mercedes-Benz USA, LLC (manufacturer recall no. 2021030003)
- Units affected
- 8 (estimate)
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLS 450, GLE 350, GLE 450, and 2021 AMG GLE53 vehicles. The dashboard surface may not be properly secured to the base material.
- Risk
- In the event of a crash where the passenger air bag deploys, an unsecured dashboard could impair the inflation of the passenger air bag, increasing the risk of injury.
- Remedy
- MBUSA will notify owners, and dealers will replace the dashboard, free of charge. The recall began April 16, 2021. Owners may contact MBUSA customer serviced at 1-800-367-6372. MBUSA's number for this recall is 2021030003.
Full recall record on nhtsa.gov
Electrical system: Software and 1 more component
NHTSA 21V058000 Reported Feb 5, 2021
- Filed by
- Mercedes-Benz USA, LLC (manufacturer recall no. 2021020025)
- Components
- Electrical system: Software; Communication: Auto crash notification
- Units affected
- 1,292,258 (estimate)
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
- Risk
- Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
- Remedy
- MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Full recall record on nhtsa.gov
Steering: Electric power assist system and 3 more components
NHTSA 20V626000 Reported Oct 9, 2020
- Filed by
- Mercedes-Benz USA, LLC (manufacturer recall no. 2020100015/6)
- Components
- Steering: Electric power assist system; Visibility: Windshield wiper/washer: Motor; Exterior lighting: Headlights; Electrical system: Wiring
- Units affected
- 12,799 (estimate)
- Problem
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE 350, GLE 450, GLE 580, GLS 450, GLS 580 vehicles equipped with an optional illuminated Mercedes-Benz star logo in the front grill. The star logo's electrical ground connection may not be installed properly, potentially affecting the function of other components that share the same ground connection, such as the power steering control unit, wiper motor, and/or the left headlight.
- Risk
- If the power steering, wiper motor, or left headlight malfunction there could be an increased risk of a crash.
- Remedy
- MBUSA will notify owners, and dealers will relocate the ground connection, free of charge. The recall began November 13, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020100015/6.
Full recall record on nhtsa.gov
Suspension: Rear: Shock absorber and 1 more component
NHTSA 20V329000 Reported Jun 5, 2020
- Filed by
- Mercedes-Benz USA, LLC (manufacturer recall no. 2020090001)
- Components
- Suspension: Rear: Shock absorber; Suspension: Front: Shock absorber
- Units affected
- 38 (estimate)
- Problem
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE450, GLS450, and GLS580 vehicles. The sealing of the piston assembly in the front struts and rear shock absorbers may leak and fail prematurely.
- Risk
- Premature wear of the front struts and rear shock absorbers can affect vehicle handling and control, increasing the risk of a crash.
- Remedy
- MBUSA will notify owners, and dealers will replace the front strut assemblies and rear shock absorbers, free of charge. The recall began October 20, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020090001.
Full recall record on nhtsa.gov
Structure: Frame and members
NHTSA 20V172000 Reported Mar 20, 2020
- Filed by
- Mercedes-Benz USA, LLC (manufacturer recall no. 2020060013)
- Units affected
- 224 (estimate)
- Problem
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE450 AND GLS450 vehicles. The seams on the rear crossmember may have been insufficiently welded. This may allow cracks to form when towing, possibly causing the rear crossmember to detach from the vehicle.
- Risk
- If the rear crossmember detaches from the vehicle, it can become a road hazard and increase the risk of a crash.
- Remedy
- MBUSA will notify owners, and dealers will replace the rear crossmember, free of charge. The recall began July 17, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020060013.
Full recall record on nhtsa.gov
Electrical system: Instrument cluster/panel
NHTSA 20V089000 Reported Feb 14, 2020
- Filed by
- Mercedes-Benz USA, LLC (manufacturer recall no. 2020030019)
- Units affected
- 2,101 (estimate)
- Problem
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
- Risk
- If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.
- Remedy
- MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030019.
Full recall record on nhtsa.gov
Structure: Body: Door: Hinge and attachments
NHTSA 19V709000 Reported Oct 4, 2019
- Filed by
- Mercedes-Benz USA, LLC (manufacturer recall no. 2019100011)
- Units affected
- 13,799 (estimate)
- Problem
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC, and GLS580 4MATIC vehicles. The rear door window trim may detach.
- Risk
- The detached trim can become a road hazard, increasing the risk of a crash.
- Remedy
- MBUSA will notify owners, and dealers will inspect and fasten the rear door window trim, as necessary, free of charge. The recall began November 8, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019100011.
Full recall record on nhtsa.gov
Equipment: Appliance: Air conditioner
NHTSA 19V587000 Reported Aug 12, 2019
- Filed by
- Mercedes-Benz USA, LLC (manufacturer recall no. 2019080005)
- Units affected
- 18,392 (estimate)
- Problem
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE350 4MATIC, GLS450 4MATIC, and GLE450 4MATIC vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain from the air conditioner into the passenger compartment.
- Risk
- If a significant volume of water enters the driver and passenger side foot wells, it might cause corrosion and/or short circuits to the electrical components in the area, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled; the vehicle may not be able to be unlocked and/or started; and the engine limp-home mode might be activated during driving. These features increase the risk of an injury or crash.
- Remedy
- MBUSA will notify owners, and dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. The recall began September 6, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019080005.
Full recall record on nhtsa.gov
Recall summaries are written by NHTSA from manufacturers' defect reports. Dates are when NHTSA received the report.
2020 Mercedes-Benz GLS-Class fuel economy by version
EPA city/highway/combined estimates for each engine, transmission and drive combination. Annual fuel cost is EPA's estimate for 15,000 miles a year (55% city, 45% highway) at EPA's current fuel-price assumptions; your cost will vary.
Source: FuelEconomy.gov (U.S. DOE and EPA), file dated Sep 29, 2026. Each version links to its FuelEconomy.gov record.
EPA estimates come from standardized lab tests so cars can be compared fairly; real-world mileage depends on speed, weather, load, tires and driving style.
2020 Mercedes-Benz GLS-Class owner complaints
Owners have filed 38 complaints with NHTSA about the 2020 Mercedes-Benz GLS-Class, most recently on Jun 3, 2026. 3 mention a crash, 1 a fire, 3 injured people and 0 deaths. These are unverified reports; a complaint is not proof of a defect.
Source: NHTSA consumer complaint files (complaints received since January 1, 2015). One complaint can name several components.
Had a safety problem with your vehicle? You can report it to NHTSA at nhtsa.gov/report-a-safety-problem.
